Saturday, September 22, 2007

September 22, 2007 Goshen, IN

Today was the last day of the rally, except for the breakfast tomorrow morning before we all leave. This morning, after waking up and gratefully discovering that there were no injuries in the early morning fire, Keystone held classes for the ladies, teaching them that they should have no fear or trepidation about driving and towing one of these big rigs. After some classroom information, they all were allowed to drive a pick-up towing a Montana. They drove in a parking lot with orange cones and on the street. They also backed it up. It seemed like all enjoyed the class and learned that they really can tow one of these rigs. I know that I feel much better knowing that Carol could and would drive towing Monty if she wished to or had to. Carol's instructor praised her driving and allowed her to drive alone when her lesson was finished to another portion of the parking lot for the next driver to take. I am so proud of her and she feels so full of confidence now. We then went of a tour of the Montana factory. The factory was closed today so Keystone had reps come in to lead small groups of MOC members on these tours. The quality is really good here. It is a very clean factory and they asked our opinions, both good and bad, throughout the tours and at the prototypes. This is our second factory tour. We also did this last year at the national fall rally. They asked our opinions about the present and prototype models and incorporated some of the suggestions into the reintroduction of the Big Sky model. These are just some of the reasons we are so comfortable with our Montana and why they have led the industry in sales for six straight years - they listen to us and actually incorporate some of what we say into the product. What a concept - "Listen to the customer!"

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